Refund and Returns Policy
At Mangoor.com, we strive to provide our customers with an exceptional shopping experience. We understand that sometimes things may not go as planned, and we want to assure you that we’ve got you covered with our hassle-free Refund and Returns Policy.
30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee on all our products. If you are not completely satisfied with your purchase, you have the flexibility to return the item within 30 days from the date of delivery.
Easy Returns Process: Returning an item is simple and straightforward. Here’s how it works:
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Contact our Customer Support: Reach out to our dedicated Customer Support team via email at support@mangoor.com or through our Contact Us page on the website. Provide your order number, details about the item you wish to return, and the reason for the return.
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Receive Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with the return.
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Pack and Ship: Securely pack the item in its original packaging, including all accessories and documentation. Affix the provided return label, including the RA number, and ship it back to us using a reliable shipping method.
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Inspection and Refund: Upon receiving the returned item, our team will inspect it to ensure it meets our return criteria. Once approved, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase.
Return Criteria:
- Items must be in their original condition, unused, and with all original tags and packaging.
- Personalized or customized items are not eligible for return unless they are defective or damaged.
- Returns must be initiated within 30 days from the date of delivery.
Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact our Customer Support team immediately. We will expedite the resolution process, offering you the choice of a replacement or a full refund.
Exchanges: Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, please follow the standard return process, and then place a new order for the desired item.
Contact Information: For any inquiries regarding our Refund and Returns Policy, please contact our Customer Support team at support@mangoor.com.
At Mangoor.com, we value your satisfaction and are committed to making your shopping experience enjoyable. Thank you for choosing Mangoor.com for your online shopping needs!
Note: Mangoor.com reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Please refer to the latest version on our website for the most up-to-date information.